This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under pertaining to electronic records as applicable and amended. This electronic record is generated by a computer system and does not require any physical or digital signatures.
Please read the following terms and conditions very carefully as your use of the Website and associated BM Services (as defined below) is subject to your acceptance of and compliance with the following terms and conditions including the applicable policies which are incorporated herein by way of reference and as amended from time to time (the "Terms and conditions").
ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS herein, SO PLEASE READ THE TERMS and conditions CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms and Conditions of use of website, You also accept and agree that you have read, understood and are bound by these Terms and conditions, regardless of how you/BM member subscribe to or use the BM Services. If you do not want to be bound by the Terms and Conditions, you must not use the Website or the BM Services.
Shaadi Sangam [BM] acts as a platform to enable any user to themselves register on it (by filling the mandatory fields and optional fields, if any) to voluntarily search for profile(s) from the database of BM’s already registered users, for seeking prospective lawful matrimonial alliances for themselves.BM retail store may also be able to assist you to create your profile, however, you must have a valid/operational mobile phone number and an email id.
The profiles in the database of BM are classified broadly on the basis of language and region for the ease and convenience of its member / customer.
BM Members are provided with free/paid access for searching profiles from the database of BM, as per the partner preference set by you(on the Website/Applications -(App) and you shortlist the prospective alliances yourself.
BM Membership is guided by the terms and conditions mentioned herein below. By using or accessing the BMServices, you agree to be bound by all the terms and conditions ("Agreement"):
BM do not authenticate any information of any profile and hence you as a user need to verify the credentials and information provided by other users:-
1. Eligibility :
A) BMMembership and rights of admission is reserved solely for :
I. Indian Nationals & Citizens.
II. Persons of Indian Origin (PIO).
III. Non Resident Indians (NRI).
IV. Persons of Indian Descent or Indian Heritage
V. Persons who intend to marry persons of Indian Origin.
B) Further in capacity as BM member you confirm that you are :
I. 18 years or above (if you are a woman) or 21 years or above (if you are a man);
II. Legally competent to marry as per the law applicable to you (however you may register on our website/App by stating "Awaiting Divorce"), and
III. Not prohibited or prevented by any applicable law for the time being in force from entering into a valid marriage.
2. Registration :
A) We expect that you would complete the online registration process with fairness and honesty while furnishing your personal informations to BM. You would appreciate that efficient and effective match making through our automated system depend upon yourself furnishing true, accurate, current, complete information and photos etc. We expect you to read the relevant column before keying in the details or selecting the option available or uploading the photo. You are requested not to key in details of the profile in field other than the applicable field (including mentioning id's of other platforms/websites or repeating your details in another fields, after filling them once in the relevant fields or others photographs. You further undertake that you alone shall be responsible or liable for any information provided to BM. In order to serve you better if BM requires additional details you agree to provide it. BM shall reproduce the registered member details on "as is as available" basis to other registered members, and BM members shall be solely liable for the information given by such BM member. You may also give a missed call to any of our retail outlets phone number for us to call you back and assist you in getting your profile registered on our website. Further you may fill in your email id and phone number in any of our registration campaigns appearing in various websites as part of our advertisements, basis which you may receive call from our Customer Service Center and assist you in getting your profile registered on our website. BM may also reproduce your profile information in other consortium of websites owned by MCL to provide better prospects to you.
B) If at any point of time BM comes to know or is so informed by third party or has reasons to believe that any information provided by you for registration (including photos) or otherwise is found to be untrue, inaccurate, or incomplete then BM shall have full right to suspend or terminate (without any notice) your BM membership and forfeit any amount paid by you towards BM membership fee and refuse to provide BM service to you thereafter.
C) BM Membership is restricted strictly to the registered BM individual member only. Organizations, companies, businesses and/or individuals carrying on similar or competitive business cannot become Members of BM and nor use the BM Service or BM members data for any commercial purpose, and BM reserves its right to initiate appropriate legal action for breach of these obligation.
3. Role and Responsibility of BM :
A) BM is an endeavor to help you find your dream life partner (prospect) through of process of automated searching, shortlisting and contacting prospects amongst our registered members.
B) BM reproduces your details once you register on our website /App on "as is as available" basis and also share your profile with other registered BM members within our consortium of website(s).
C) BM's obligation is only to provide an interface to its registered members to search their prospect themselves without any assistance from third party / persons from amongst the other registered members of the Website/App. You agree that the system generated search results of BM are only of the profiles registered members on Website/App.
D) BM's automated system offers match making profiles between its registered members based on the partner preference set by each such BM member.
E) The search conducted by any BM member and the results thereof are automatically generated, and based on the partner preference set by you. In the event BM member changes their partner preference on the Website, then the automated system generated prospect results of the Website/App may also undergo corresponding change.
F) BM cannot guarantee or assume responsibility for any specific results from the use of the data available from the BM service or from the consortium of websites/portal's of MCL.
G) The BM members agrees and understands that BM may also allow third parties to provide BM members services on the website like horoscope matching etc., and BM may also collect the payment for such third party services to you.
H) BM shall safeguard sensitive user information using authentication mechanisms, access controls and encryption techniques.
I) BM cannot guarantee the complete protection of user data while it is in transit, or prevent any tampering of the data by a third party with malicious intent before the data reaches the BM servers
4. Role and Responsibility of BM Member :
A) To protect the broader interest of the registered BM member and increase the efficiency, BM members ensure to keep their username and password safe and confidential for using the BM services.
B) Any additional information / data required by BM for using the BM services shall be provided by the BM Member, as and when so sought by BM.
C) In case partner preference is modified by BM member, then the automated system generated prospect search results in website /App may also undergone corresponding changes.
D)BM members are requested to exercise due care and caution while shortlisting the prospect and satisfy themselves before making a choice of your match through adequate efforts, initiatives and due diligence. BM shall not be liable for short coming due to any misrepresentations made by any of its BM members.
E) BM Members are expected to verify the credentials of the prospect such as family status, marital status, educational qualifications, financial status, occupation, character, health status, etc.
5. Customer Care / Customer Service :
In the event you come across any concerns in our service, then please be free to contact us:
Email ID : firstname.lastname@example.org
Contact No : +91-8839008151
Address : Perfect Partners 16/A, Shraddha Shree Extension, M R -9 Road, Indore India
6. Medium of Communication to BM Members :
A) BM member hereby consents for receiving communication including promotional communications through any medium of communications such as Emails and /or SMS/Calls from consortium of portals owned or their alliance partners.
B) BM may contact the BM member through any of the above media to share the profile of the prospect by way of internal messages / links. BM member confirms that the mobile number submitted to it for verification or alternative number if any provided, is not registered with the Do Not Disturb / National Customer Preference Register and they shall not initiate any complaint. BM Member further confirms that even if BM Member is registered with the telecom service provider under the category Do Not Disturb / National Customer Preference Register the calls from BM either to the verified mobile number or alternative number if any provided shall not be treated as promotional calls.
C) You are also entitled to set up your communications frequency from BM, like - only on weekends or fortnightly etc. You may also opt for not getting any call from BM by ticking the appropriate box in the Website/App, provided that, you agree to receive calls from Relationship Manager of Assisted Matrimony/ Elite Matrimony for contacting you as a shortlisted profile for their registered members.
7. Confidentiality :
I. BM has reasonable processes and system in place to maintain confidentiality of all personal information other than those meant for sharing with the prospect furnished by BM members and BM may at its sole discretion and cost take bonafide steps for maintaining the confidentiality of the information in compliance with applicable law. However, BM/BM member may divulge such information if required by law.
II. Any feedback you provide to BM shall be deemed to be non-confidential. BM shall be free to use such feedback/information on an unrestricted basis. Further, by submitting the feedback, you represent and warrant that (i) your feedback does not contain confidential or proprietary information of yourself or third parties; (ii) BM member is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) you are not entitled to any compensation or reimbursement of any kind from BM for the feedback under any circumstances.
III. You agree that BM has all the right to process your data through the automated process to serve you with suitable profiles (based on your set partner preference) from BM or its consortium of websites and may also send you communication in this regard.
8. Privacy of Membership:
I. BM has taken reasonable steps to protect the BM member's privacy and shall take all reasonable efforts to protect any personal data provided to us through reasonable security safeguards against such risks as loss or unauthorized use, destruction, use, modification or disclosure of data etc.
II. Although we will strive to safeguard the confidentiality of your personally identifiable information, any information transacted over the Internet cannot be made absolutely secure. You also agree that the copying the data by using technologyor any other new methods of data misuse/theft cannot be secured by BM and that BM will have no liability for any such act. BM member understand and agree thatBM will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties. You also agree to keep your username and password confidential, to avoid any misuse of your profile at our Website/App.
IV. You agree that, when you use third party services through Website/App, you hereby grant BM the right to share your information needed for providing such third party services to you or in relation to processing your information for office use of BM/its payment gateway and/or such third party service providers.
D. infringes any patent, trademark, copyright or other proprietary rights;
E. violates any law for the time being in force;
F. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
G. impersonate another person;
H. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
I. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
9. Disputes between Members:
i. You and the prospect are both registered BM members and are bound by these terms and condition. give truthful information about yourself on the Website/App to avoid dispute between you and the prospect.
ii. BM is not a broker or the agent of any BM member, and BM does not partake in the exchange of any kind of discussion between the BM members and prospects or the results of their discussion.
iii. BM Member's are solely responsible for the communications (through any medium) with prospect or vice versa. BM expressly disclaims any responsibility or liability for any transaction(s) or exchange(s) or interaction(s) or passing of information(s) etc. between any BM members inter se via e-mail, chat, interaction or any other medium of communication between BM members either using website or otherwise.
iv. BM has no obligation, to monitor any such disputes arising between the BM members, and BM shall not be party to any such dispute/litigation etc.
10. Third Party website :
B) The BM members agrees and understands that BM may also allow third parties to provide BM members services on the website like horoscope matching etc., and BM may also collect the payment for such third party services to you, and BM in this regard can have revenue sharing arrangement with the such third party, however in no event shall BM be liable to you for such third party services.
C) BM reserves the right to add/delete/alter/modify/suspend any or all the BM Services at any time as it may deem fit, without notice. The BM members are expected to see the change on the Website.
11. Limitation of liability:
I. BM likes to inform you that the exchange of profile(s) through or by BM should not in any way be construed as a matrimonial offer and/or recommendation and / or advice or guarantee given to the BM member, from/ or by BM.
II. MCL / BM or its Office bearers shall under no circumstances be liable or responsible to the BM member or his/her authorized Representative or Guardian or any third party for any direct, indirect, special, exemplary, incidental, or consequential damages of any character including, without limitation, damages resulting from the use of our Website Third Party Website/ BM services.
III. Notwithstanding anything to the contrary contained herein, BM's liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to BM, for any specific BM paid package, and no further.
12. MCL / BM will not be liable in case of any wrong match made due to any available data/profiles from the BM/MCL’s consortium of websites.
13. MCL / BM or its office bearers shall under no circumstances be liable, if any, BM member enter into financial transaction with any prospect or third party.
14. MCL / BM or its office bearers shall under no circumstances be liable, if any BM member’s approaching other BM members for the matrimonial alliance, is not responded/reciprocated by the other registered BM member(s).
15.Class Action Suits
You and BM acknowledges that neither of us will bring or participate in any class action or other class proceeding in connection with any dispute with the other party. Further neither you nor BM agrees to class arbitration.
I. The BM Website/App shall be deemed to be used by you when it is loaded and/or continues to be loaded in temporary or permanent memory of your mobile phone, computer or any other device or in the internet browser thereof.
II. BM website/App act's as an intermediary as defined under sub-clause (w) of Section 2 of the Information Technology Act, 2000.
III. In the event you file a false complaint against another prospect on our Website /App and consequently we have suspended/deleted that prospects profile based on your complaint, then we reserve our right to initiate appropriate legal (Civil/Criminal) action against you and claim any and all costs expenses from you, for such irresponsible/misrepresentation/illegal/unlawful action. We also reserve our right to suspend your profile and forfeit any and all amounts paid by you for the BM services as per clause 2 (b) of these terms and conditions.
17.Notwithstanding anything contained herein, BM reserves the absolute right to delete, in any manner as it deems fit, any content of any profile listing placed on BM/website/App (once such instance come to BM notice) in order to ensure compliance with the rules of such placement, prima facie accuracy and the prevailing laws in force for the time being, especially those relating to providing any obscene, libelous, blasphemous, slanderous, defamatory or invasive of another person’s (deceased or alive) right of privacy or publicity, or that may reasonably be deemed to be harmful, vulgar, pornographic, abusive, harassing, threatening, hateful, objectionable with respect to race, religion, creed, nationality, gender or otherwise unfit for reproduction; or suggests or encourages unfair or illegal /indecent, unlawful activity. BM also reserves the right to block/ delete / suspend the profile which might be offensive, illegal or that might violate the rights, harm or threaten the safety of our office bearers/employees (including undue communication with any employee) and/or other registered prospects.
18.In case of conflict between the terms and condition of Website/App and terms and conditions of any other website including consortium of portal of MCL, the terms and condition of BM Website/App shall prevail for the service provided through this Website/App.
19. After the expiry of the BM paid package, the BM member’s profiles shall remain on BM/consortium of portals from MCL itself, until the BM member intimate the finalization of his/her marriage/existence of the Website and intimates the website for removal/deletion of once profile.
A) Your access to and use of the BM Services or any content is at your own risk. YOU UNDERSTAND AND AGREE THAT THE BMSERVICES ARE PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS. WITHOUT LIMITING THE FOREGOING, TO THE FULL EXTENT PERMITTED BY LAW, BMDISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. BM does not warrant that the Website/App, its servers, or e-mail sent from BM are free of viruses or other harmful components. BM will not be liable for any damages of any kind arising from the use of this BM Website/App, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
B) BM does not give any implied or explicit guarantee or warranty of marriage or alliance by you choosing to register on our Website/App and using BM services (both paid and free).
C) You agree to provide us with your Permanent Account Number / Form 60/61 of the Income Tax Act, 1961 and rules thereunder in the event you choose any paid package of MCL, the value of such paid package being Rs.2,00,000/- [Rupees Two Lakh Only] and above from MCL.
D) Notwithstanding anything contrary contained anywhere, under no circumstances, BM shall be held responsible or liable whatsoever or howsoever, arising out of, relating to or connected with:
i. any act or omission done by BM/MCL/payment gateway/alliance partner etc.;
ii. any untrue or incorrect information submitted by you or on your behalf;
iii. any decision taken by you or on your behalf or any consequences thereof, based on any information provided by any other user (including suspension/deletion of the profile from BM);
iv. any unauthorized or illegal act done by any third party relating to or connected with any information submitted by you or on your behalf;
v. any cybercrime attempted or committed by anyone and
vi. any incident of force-majeure or 'act of god'.
vii. Any issue already stated in these terms and conditions including limitation of liability clause of these terms and conditions.
viii. Any link to the social media provided through Trust Badge. You also understand and agree that BM is not counterchecking or authenticating the veracity of the data/photocopies of documents provided by any BM member while giving Trust Badge. BM Members are expected to counter check the veracity of the documents submitted by the prospects while shortlisting the prospect and satisfy themselves before making a choice of your match through adequate efforts, initiatives and due diligence. BM do not claim the authenticity or ownership of the home or office address scheduled for an appointment as being the member’s actual or legal place of residence or employment respectively. BM Members are requested to exercise due care and caution while shortlisting the prospect and satisfy themselves before making a choice of your match through adequate efforts, initiatives and due diligence. BM will not be liable for any damages of any kind arising from the use of this Website/App including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
ix. Using/availing of third party services namely horoscope matching services etc. and for paying them through the Website.
x. BM shall not be liable for the outcome of during any interaction in a meeting, call, sms, chat, email or social media posts at any point of time
xi. Any issues relating to any technical malfunction of any telecommunication network, software, hardware failures, network congestion, denial of service, failure due to spamming or any combination of the above.
D. You expressly agree that your use of this Website/App is at your sole risk.
By using our BM services you agree to defend, indemnify, and hold harmlessBM, its subsidiaries, affiliates, Directors, officers, agents, and other partners and employees, fully indemnified and harmless from any loss, damage, liability, claim, or demand, including reasonable attorney's fees, made by any person through improper use of the service provided by BM. This defence and indemnification obligation will survive in perpetuity.
You agree that if we receive feedback/ complaints against your profile in relation to the facts that you are seeking physical / financial favors from our other registered members or have provided incorrect information on our website/App or committed any unlawful/illegal activities through the use of our website/App or created a profile on our website /App by impersonation/ fake/ bogus/ false/ misrepresentation/ without consent of the person who’s profile is being registered or use only part information including using photo of third parties without the permission of such third parties or act with other members/employees in indecent/improper manner, then we/BM in good faith reserve our right to suspend/delete your profile at our sole discretion without any notice to you, we also reserve to stop all BM services to you and take any action as mentioned in clause 2 (b) of the Terms and Conditions.
BM reserves the right to forthwith terminate your BMmembership, block/delete your profile and forfeit entire amount paid as membership fee; if at any time BM, in its sole discretion, is of the opinion or has any reason to believe that, you have violated these Terms and conditions of use.We also reserve our right to file appropriate police complaint against you, if the breach of these terms and conditions is/are criminal in nature.
A) Unless otherwise provided in these Terms and Conditions, BM membership may be terminated by BM / you without assigning any reasons by serving 7 days written notice on the other, all amount paid till date by you to BMshall be forfeited.
B) Upon termination / suspension of BM membership, your right to use or access the BM Website/App BM services will cease immediately. All provisions of this terms and conditions that by their nature should survive termination shall survive termination, including, without limitation, disclaimers, and limitations of liability. Termination of your access to and use of the BM Services shall not relieve you of any obligations arising or accruing prior to such termination.
24. Jurisdiction and Applicable Law
A) The registration of BM membership and all BM services are deemed to have been entered into within the territorial Jurisdiction of Chennai, India.
B) The BM Members unconditionally agree that all such disputes and / or differences if any shall be governed by the Laws of India and submitting to the exclusive Jurisdiction of appropriate court of law in Chennai, Tamil Nadu, India.
C) You hereby, unconditionally and irrevocably confirm that you have read terms and conditions and agree to abide by them and the information provided by you is true and correct.
25. Trust Badge
A) We may provide Trust Badge to you (applicable for select locations in India only) which encompasses Identity Badge, Social Badge, Professional Badge and Reference Badge. Details mentioned below need to be provided for obtaining the relevant Badges:
I. Social Badge: Social media account maintained with facebook / Google+.
II. Reference Badge: The name, address and contact details of your friends / relatives.
III. Identity Badge: Copy of any government issued photo ID Cards like Passport, Pan card, Aadhaar, Election ID Card, Ration Card, etc.
IV. Professional Badge: Copy of Educational certificate.
V. Employment Badge: Copy of Pay Slip / employment proof with salary.
B) If you opt to avail our verification and Trust Badge service offered by us, you agree to provide the copy of documents to prove your name, educational qualification, income, family photo, residence / office address, marital status (if applicable). Once verification is rendered satisfactory, the member’s respective Badges are activated online.. However, BM does not verify the origin, genuineness, legality of the documents or take any responsibility of the same. Based on the data provided during verification, if there is difference in the data provided in your profile, BM reserve the right to suspend the Matri ID.
C) If at any time you happen to edit the details which were provided or verified by BM then the trust badge/verification seal will be removed forthwith.
D) For Social and Reference Badge entire details is provided by the member on their own and the same will be visible to the general public. Whereas BM will maintain confidentiality of all copy of the documents provided by you in respect of Identity / Professional Badge and shall take all possible and /or bonafide steps for maintaining the confidentiality. The same will not be made visible to the others members. However, BM may divulge such information if required by law or to law enforcement agencies or courts without any intimation to you.
E) If BM has reason to believe that the proof provided by you is suspicious, then BM reserves the right to remove the authentication seal or suspend, remove, delete the profile at its own discretion.
F) Issuance of Verified or Trust Badge would depend upon your willingness to provide copy of the documents or references or tagging of social media accounts.
26. Mode of Payment
A. Payment made by cash / cheque / Net Banking / Debit / Credit Card would be in accordance with the prevailing RBI guidelines. Activation of paid BM service shall be subject to realization of the said payment. In case of dishonor of Cheque/demand draft; you shall be liable to pay applicable bank’s cheque/DD bouncing charges. Further BM service to your account will be deactivated / suspended until you settle the value of the payment and applicable bank charges in cash.
B. BM uses third party payment gateways for collection of credit/debit card or other payment instruments. In case of payment gateway failure the same would be communicated to the BM member by the payment gateway provider. BM shall not be responsible for Extra currency/conversion charges/deductions/error issues from payment gateway. In the case of failed online transactions, which result in no services, BM offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customers card/bank accounts through the payment gateway.
You agree to provide us with your Permanent Account Number / Form 60/61 of the Income Tax Act, 1961 and rules thereunder in the event you choose any paid package of MCL, the value of such paid package being Rs.2,00,000/- [Rupees Two Lakh Only] and above from MCL.
The payments made by BM member to BM by way of registration / membership / renewal fee / auto renewal is /are treated as non-refundable. Payment once made for BM services cannot be assigned to any person/party or adjusted towards any other product or packages provided by the Company. Members of the BM package agree that the package shall be "auto-renewed" for the duration and at the cost prevailing at that point of time. The maximum tenure of any packages will be 12 (Twelve) months and post the said period, the said packages will be renewed. However the member(s) can cancel the subscription by following the process of cancellation as mentioned in the website/app or the member(s) had informed the company that he is not willing to renew it.
28. Additional terms and conditions applicable to Non- Resident Indian customers.
A) Payment All payments to CONSIM shall be by way of Cash/Cheque/Credit/Debit Cards/PAYTM/Netbanking/RTGS/mobile wallets/UPI
i. Subscription and refund policy
ii. We automatically renew all paid Memberships before the expiry of the term of the paid Membership. You agree that your account will be subject to this automatic renewal feature. We would send an electronic mail to your id registered with us for your automatic renewal.
iii. When you first subscribe for your paid Membership, you acknowledge that when your paid Membership expires it will automatically renew for the duration and at the cost prevailing at that point of renewal shall be applicable.
iv. If you do not want your paid membership to automatically renew, you must cancel your paid membership.
29. Term and Termination.
This Agreement will be effective, valid and subsisting as long as you use our Site.
You may terminate your membership at any time, for any reason by writing to Shaadi.com. In the event you terminate your membership, you will not be entitled to a refund of any unutilized subscription fees, if any, paid by you, except where otherwise guaranteed in writing.
Term for the paid Membership would be in accordance with the type of membership undertaken.